FAQ's
How can I contact Cida Lab?
You can reach out to us at support@shopcidalab.com, and our customer service team will be happy to assist you with any inquiries.
Do you ship worldwide?
Yes, we proudly ship to customers all around the globe.
Where do you ship from?
Our products are shipped from our warehouse, ensuring quality and timely dispatch.
Can I change or cancel my order?
As we strive to process orders quickly, any changes or cancellations must be requested within 12 hours of placing the order. After this timeframe, your order cannot be modified but may be returned for a refund after delivery.
What payment methods do you accept?
We accept major credit cards (VISA, Mastercard, AMEX) and PayPal for secure and convenient transactions.
When will my order be processed?
Orders are processed from Monday to Friday within 1-3 business days from the order date. Shipping occurs the day after processing. Please note that we do not ship on weekends or holidays.
How long will it take to receive my order?
Depending on demand and location, delivery may take between 2-4 weeks after your order has been shipped.
What if I don’t receive my order?
If you haven’t received your order within 30 days of shipping, you are eligible for a full refund. Please contact us to resolve this.
Will I be charged customs and taxes?
Prices displayed on our website are tax-free in CAD. Depending on your location, you may be responsible for paying customs duties or import taxes upon receiving your package. Please check with your local customs office for further details.
How do I return an item?
If you need to return an item, please contact us at support@shopcidalab.com for assistance.
What if I receive defective or incorrect items?
If you receive items that are incorrect, missing, or damaged, please contact us immediately. Include your order number, photos of the items, and relevant details so we can resolve the issue quickly.
When will I receive my refund?
Refunds are processed to your original form of payment within 7-10 business days of the returned item being received or your cancellation being confirmed. If you don’t see the refund, contact your bank or card issuer for more information.